Retail, Hospitality, Leisure Recruitment

Our retail sector covers a wide spectrum of roles from head office to shop floor, logistics to digital. It spans high street and luxury brands, grocery and convenience, e-commerce, and omni-channel retailing. We work in the UK and overseas.

Retail is highly consumer-driven, so recruitment is deeply affected by changing customer behaviours, digital transformation, seasonality, and economic fluctuations.

Our key areas in Retail Recruitment

  • Head Office / Corporate Buying & Merchandising
  • Marketing & Brand Management Category Management HR, Legal, and Finance Product Development & Innovation E-commerce and Digital Transformation
  • In-Store / Customer-Facing Store Managers & Assistant Managers
  • Sales Associates & Advisors Visual Merchandisers Customer Experience Specialists Loss Prevention / Security 
  • Logistics, Supply Chain & Operations Warehouse and Fulfilment Managers
  • Transport & Distribution Coordinators Inventory Planning & Demand Forecasting Last-Mile Delivery Talent Returns & Reverse Logistics
  • Technology & Data CRM, Loyalty, and Customer Insights
  • Retail Systems Developers (POS, ERP, OMS) Data Analysts & AI Specialists UX/UI Designers for e-commerce platforms Cybersecurity and IT Support

Fast-Paced & Volume-Based

  • High turnover and rapid hiring cycles, especially in frontline roles like store staff or warehouse operatives.
  • Volume recruitment is often required seasonally e.g., Christmas, January sales and Black Friday requiring strong temporary staffing networks.
  • With e-commerce growth, there’s strong demand for talent in digital marketing, online merchandising, UX, data analytics, and logistics operations.
  • Roles increasingly require strong interpersonal skills, brand alignment, and agility. Cultural fit and attitude are often prioritised over experience in junior hires.

Global Sourcing for Senior & Tech Talent

Senior roles and digital/tech positions may require international searches, especially for retailers expanding into new markets or transforming their digital presence.

Current Trends in Retail Recruitment

  • Hybrid Hiring Models: Combining in-store and digital recruitment practices. Video interviews, virtual onboarding, and AI screening are becoming standard.
  • Employer Branding: Retailers with strong sustainability credentials, DEI policies, and flexible working arrangements are more attractive to top talent.
  • Data-Driven Recruitment: Use of analytics to forecast labour needs, reduce churn, and measure candidate engagement.
  • Skills Over Titles: Focus on transferable skills (e.g., customer service, adaptability, tech fluency) rather than just previous job titles or sector experience.

Sustainability & Ethical Retailing: Driving new hiring areas in ESG strategy, responsible sourcing, and CSR roles.

Many retailers are investing in more inclusive hiring strategies, especially for store-based teams that reflect the customer demographic.