Office Support Recruitment
EA/PA, admin support, human resources, marketing, sales, customer service.
Definition:
Commercial recruitment refers to the hiring of staff for business-support and office-based roles across a range of industries, typically in functions such as administration, customer service, sales, finance, HR, marketing, and operations. This recruitment can be for permanent, temporary, or contract roles.
Typical Roles Covered:
Administrative Assistants, PAs & EAs Customer Service Representatives Call Centre Staff Sales & Account Managers Office Managers & Receptionists Data Entry Clerks Marketing Assistants HR Administrators Credit Controllers, Accounts Assistants, Payroll Staff
Client Types:
SMEs to large corporates Professional services firms Retail head offices Property & construction support teams Local authorities and public sector organisations Healthcare and education support functions Logistics & manufacturing firms (office-based staff)
Key Client Needs:
Speed and flexibility in hiring (especially for temp cover) High-volume hiring capabilities for peak periods Industry knowledge and quick access to local talent Cultural fit and soft skills are often as critical as qualifications
Candidate Expectations:
Competitive hourly or annual pay Opportunities for progression or temp-to-perm routes Flexibility (especially around location and working hours) Modern working environments and hybrid work options (post-COVID trend)
Temporary Recruitment
We supply staff on short-term or fixed-length contracts to cover business needs such as sickness, maternity, seasonal peaks, project work, or ongoing contracts.
We support our clients to be:
Flexible: Scale workforce up/down quickly Quick: Temps can be placed in 24–48 hours Reduce risk: No long-term commitment Cost-efficient for short-term needs Access to skilled workers without going through full recruitment cycles
Advantages for Candidates:
Quick access to work Skill-building across sectors Work/life flexibility Foot in the door with major employers Potential route to permanent employment
Our model for supplying temps:
We do not use umbrella companies. Temps are paid by Savannah directly. We pass the following costs to our clients: Candidate’s wage Employer’s NI & holiday pay Pension contributions Agency margin (typically 20–40% markup depending on seniority, sector, urgency)
Our services encompass:
Digital Transformation:
Automation of timesheets, payroll, and onboarding Demand for CRM/ATS-integrated temp workflows Remote/hybrid support roles have expanded the candidate pool
Post-COVID Workforce Shifts:
Higher demand for flexible/remote roles Candidate preferences have shifted toward temp-to-perm stability Many employers now use temps as long-term resources (especially in public sector)
Cost Sensitivity and Margin Pressure:
Clients often try to negotiate mark-ups, especially on longer-term assignments Fixed-term or FTC contracts are often seen as alternatives to temps in cost-saving environments
Compliance Focus:
AWR (Agency Workers Regulations), IR35 for contractors, GDPR in candidate handling Right to Work checks and DBS vetting, depending on sector
High-Volume Campaigns:
Many commercial recruiters run campaigns for contact centres, seasonal retail support, or centralised admin functions Assessment centres and pre-screening tests are common Maintain a “ready-to-deploy” bench of pre-vetted candidates Focus on high-margin sectors (e.g. legal admin, finance support) Build long-term temp books with key clients for repeat business Offer temp-to-perm solutions to clients uncertain about headcount increases Be fast and responsive—commercial temping is highly time-sensitive
Our team of high-calibre consultants have undergone a stringent vetting process. We focus on identifying individuals with robust market experience, recent graduates, professionals with a background in human resources and their specific sector.
We are a distinctive organization who provide customized solutions rather than a generic recruitment service. Coupled with our extensive market experience and commitment to high-quality standards, we deliver services tailored to your specific needs. Each client is assigned a dedicated point of contact who will make it a priority to understand your organizational culture over time. Together, we will agree on a personalized service plan that includes regular virtual and face to face meetings, market information and regular service reviews.